Complex Change and Process Management

Sometimes you know where you want to go, but you aren’t sure how to get there. And you want to be sure the rest of your organization works with you every step of the way.

Working with you, PCG designs processes to manage complex change that result in a more productive
organization.

The processes actively involve your people – teaching them how to think more systematically in creating the desired future, providing them with quality performance improvement skills, teaching change and transition management methods, gaining their contribution and commitment, and enabling them to utilize their knowledge and skills in future situations.

Back to Top

Team Development & Team Intervention

Team Development

Work done in organizations is often complex enough that it needs a team to get it done. Good performance by a group of people doesn’t just happen by chance.

PCG guides groups through the stages of team
development, addressing their unique needs and
building their skills to contribute as part of a high
performing team, maximizing team effectiveness.

Team Intervention

Working in teams can be challenging.

At times, good people find themselves working at
cross purposes. Conflict might arise within or between teams. A team might not feel supported by the larger organization. Teams hit plateaus, sensing they could
do more but are not sure how.

PCG’s assessment tools bring all team members into the fold, to share responsibility for improving team performance. Based on assessment findings, a customized intervention is planned and implemented with the group.

Team members participate in a process that addresses the immediate issues while increases the team’s ability to manage future conflict and problems.

PCG works closely with the team leader to increase their ability to sustain the agreements developed.

Back to Top

Interpersonal Communication and
Leadership Development

Individuals are unique.

Customized training and development sessions are
tailored for each individual and their employee
development goals.

Frequently requested topics include: leading in a
participative organization; conflict management;
interpersonal communication skills; basic supervisory skills; project management skills; CQI (Continuous Quality Improvement) – performance improvement
principles and methods; systems thinking and problem solving skills.

Back to Top

Strategic and Operational Planning

Every successful organization has a unifying strategy for the future and a practical plan that lays out how everyone contributes. Defining that strategy and agreeing on actions is not always as simple as the books make it sound.

PCG will work with you to build a strategic plan from scratch or enhance your existing plan.

Back to Top

Meeting and Retreat Facilitation

Retreats…Focus groups…Large group events (full management teams or entire organizations)… Process improvement teams…Problem solving teams…Planning sessions…

A “neutral, objective” facilitator often makes the difference in everyone participating fully and with confidence that all points of view will be shared respectfully. PCG’s ability to set a constructive, positive environment that encourages full participation is distinctive of our meeting facilitation skills.

In addition to facilitation, PCG will help you plan and organize your session: clarifying the session’s purpose and intended outcomes, planning the agenda, leading discussion and participation activities, and creating minutes.

Our range of experience is with a variety of groups: executive leadership, supervisors, work/project teams, employee and volunteer groups.

Back to Top

Assessments, Focus Groups and
Other Input Processes

Organization leadership often needs to know the pulse of their organization, gain input on a complex issue or obtain feedback before implementing a major change.

PCG utilizes a variety of assessment methods to help organizations objectively understand the issues at hand. We are experienced in designing and implementing customized surveys, interviews and focus groups for our clients.

PCG designs interactive data gathering sessions that solicit candid feedback while increasing participants’ knowledge of the issue.

We work with you to: define the purpose and desired outcomes; select the most effective method to gain the information you need; develop and write effective questions; design the most effective method to explore the questions; facilitate the process; formulate the feedback into a concise report to decision makers that recommends/provides direction for the next phase of the project or situation.

Back to Top